For conversational agents, we provide purpose built multilanguage Natural Language Understanding (NLU) systems for support use cases.
In a typical help center, the same questions can get asked all the time. Some part of this customer interaction can be automated by learning a conversational agent interact with humans and learning them to understand the intent of the users.
The engagement of the bot can have different levels – from customer routing to full support or claim handling. Through a steep learning curve based on your customer support history, a conversational agent can learn your typical business processes and assist your people in the way they are used to. Let the agent take over basic tasks and put full focus on what makes your customers happy.