Automating customer service through a messenger app or chatbot on your website has proven to enhance the customer experience, reduce churn, lower costs and improve employee satisfaction. Customers can quickly get an answer to any questions they may have and the workload of call center agents can be reduced with the introduction of a conversational agent. Let the agent take over basic tasks and put full focus on what makes your customers happy.
For conversational agents, we provide purpose built multilanguage NLU systems for support use cases. The engagement of the bot can have different levels – from customer routing to full support or claim handling.